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Notifications - General

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How are messages delivered to my device?
  • Messages are delivered as notifications to your device.  
  • The notification system is not the same as text messages, and they will not appear in your texting app.
  • The new notification messages are delivered to your notification center on your device.  
  • You may also see them as banners at the top of your screen, and on your lock screen.  
  • New notification messages are not automatically delivered to the app.  If you wish to launch the message into the app, then tap on the notification (slide on notification if on the lock screen).

I am not receiving any notifications.  How do I enable them?

1. Please make sure you are allowing Notifications for this app.  Initially when you installed the app, you may have declined this feature.
 
On your iOS device:
  1. Tap the device settings app
  2. Tap Notifications
  3. Tap your Pocket Guru app in the app list.
  4. Slide ON "Allow Notifications"
On your Android 5.x or 6.x device:
  1. Tap the device settings app
  2. Tap Device: Sound & notification
  3. Tap App Notifications
  4. Tap your Pocket Guru app in the app list.
  5. Verify that "Block" is turned off.
  6. Priority is an option you can turn "On" if your notifications are not consistently delivered or if you would like this app's notifications to be featured above other notifications on your device
2. Review your app Notifications settings in the app
  1. Tap the Settings icon in the lower right screen in Tap your Pocket Guru app.
  2. Set your Start and End Times to define when in the day you would like to allow Notifications to arrive
  3. Set the Frequency of the notifications to set how often during the day you would like to receive Notifications

My notifications are briefly on the lock screen, but are gone before I finish viewing them. Can I retrieve the message?

1. View all of your notifications that you have recently received by accessing the Notification center at the top of your screen

On your iOS device:
  1. Swipe downward from the top of your screen (starting above the screen near your camera) until the Notification Center is revealed.
  2. Tap on the Notifications tab
  3. Tap on any of your Pocket Guru app Notifications to launch them in the app
On your Android device:
  1. Swipe downward from the top of your screen (starting above the screen near your camera) to reveal your list of notifications.
  2. Tap on any of your Pocket Guru app Notifications to launch them in the app


My notifications are not showing the entire message on my lock screen or through the Notifications Center.  How do I view the entire message?

Notifications may have character limits in the Notification center of your device.  

1. Launch the notification into the app by tapping on a notification.

2. In the app, longer messages may need to be scrolled by dragging your finger upward over the message to reveal the entire phrase.  


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