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The App Store listing says "INSTALLED" but I cannot find it on my device

  • Option 1: Do a Spotlight search to locate the app. To do a Spotlight search, swipe to the left of the homescreen and a search bar will appear. Type in the name of the app.
  • Option 2: Force quit the App Store application: double tap the home button. A menu of recently used apps will appear at the bottom of your screen. Swipe through this menu until you find the App Store icon. Hold your finger over the icon until a red minus sign appears. Tap the red minus sign to force quit the app. Now go back into the App Store and see if you can reinstall.
  • Option 3: Reboot your device by holding down the sleep/wake button and the home button at the same time. Turn your device back on by holding down the sleep/wake button. Now go back into the App Store and see if you can reinstall.

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