I have a Hotmail account and have not heard back from Customer Support since I contacted them a few days ago.

If you have contacted us from a Hotmail email account, you may not have received our support response.  We recently discovered that Hotmail customers may have issues receiving email responses from us.  

If you have another email address that is not a Hotmail account, then please let us know so we can attempt to contact you again.

When we notice that you are a Hotmail customer, will make an effort to contact you from one of our alternate accounts.  

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